Billing Terms & Conditions:
- Daily Rate Definition:
- A “day” of boarding is defined as a 24-hour period starting at 12:00 PM (noon) and ending at 12:00 PM (noon) the following day.
- Drop-off and Pick-up Times:
- Standard drop-off time is at or after 12:00 PM.
- Standard pick-up time is at or before 12:00 PM.
- Early Drop-off & Late Pick-up Charges:
- Drop-offs before 12:00 PM will incur an additional half-day charge.
- Pick-ups after 12:00 PM will incur an additional half-day charge.
- Full Day Charges:
- Any drop-off or pick-up time that results in a stay extending beyond 24 hours from the time of drop-off will be billed as a full additional day.
- Examples for Clarity:
- Example 1: If a dog is dropped off at 10:00 AM and picked up at 10:00 AM the next day, a full-day rate plus a half-day rate for the early drop-off will apply.
- Example 2: If a dog is dropped off at 12:00 PM and picked up at 3:00 PM the next day, a full-day rate plus a half-day rate for the late pick-up will apply.
- Holiday and Peak Periods:
- During holiday and peak periods, a minimum stay or adjusted rates may apply, and early drop-off or late pick-up may be subject to availability.
- Payment and Cancellations:
- Payment is required at the time of booking or if paying in cash, payment at arrival is required.
- Agreement to Terms:
- By booking a reservation, customers agree to these billing terms and conditions.
Billing Terms & Conditions:
Daily Rate Definition:
- A “day” of doggy daycare is defined as a same-day stay, with drop-off after 7:00 AM and a maximum duration of 12 hours.
Drop-off and Pick-up Times:
- Standard drop-off time is any time after 7:00 AM.
- Dogs must be picked up within 12 hours of their drop-off time to avoid additional charges.
Extended Stay Charges:
- If a dog’s stay exceeds 12 hours from the time of drop-off, an additional fee will apply. The fee will be half the daily rate beyond the 12-hour limit.
Examples for Clarity:
- Example 1: If a dog is dropped off at 8:00 AM, they must be picked up by 8:00 PM to avoid any extra charges.
- Example 2: If a dog is dropped off at 7:00 AM and picked up at 8:00 PM, a half-day extended stay fee will be charged.
Holiday and Peak Periods:
- During holidays or peak periods, minimum stay requirements or adjusted rates may apply. Extended stay availability may be limited during these times.
Payment and Cancellations:
- Payment is required at the time of booking or if paying in cash, payment at arrival is required.
Agreement to Terms:
- By booking a reservation, customers agree to these billing terms and conditions.